Added 29th of August 2023

Customer Care Representative (German) - part-time

Are you service-minded, structured and tech savvy? And are you ready to provide the best customer experience possible? If you couldn’t help but nod, then you might be the one we are looking for an ambitious team player to service our German and international customers.

 

The Support Team at Cortrium is looking for a part-time German Customer Care Representative to enhance the Customer Experience. You will be part of a fast-growing team of dedicated and passionate people, who are driven by the idea of making it accessible for as many people as possible to be diagnosed early on in case of heart arrhythmia. We aim to do this time efficiently and easily with a device that is convenient for the patient.

About the job

Your friends would describe you as positive and friendly. You are quality-minded, pay attention to details, excel at multitasking, and want to gain further work experience as well as develop your competencies in an international company.

As a German Customer Care Representative reporting to the Head of Customer Care, you are providing first-line support in close collaboration with our Sales, R&D, and Quality Control team to provide excellent real-time support to our German and international customers.

 

What You’ll Do

  • Provide outstanding service to our German-speaking customers via prompt and value-adding interactions mainly over the phone and via email
  • Take ownership of the support cases in our CRM system and be responsible for funneling them through all process stages until a solution has been found
  • Escalate support cases based on severity levels and associated business risk assessments
  • Guide through software installation process through TeamViewer
  • Be an expert on Cortrium’s products, features and software solutions
  • Update internal knowledge base with new relevant insights in order to enhance knowledge sharing across all support team members
  • Provide support to sales representatives and partners by answering product functionality questions via supported tools
  • Be the voice of the customer by logging and advocating for feature requests

Who you are

We are looking for a new colleague who is:

  • Fluent in written and verbal English and native German communication skills, any other language skills are an advantage – Danish is a plus, but not a requirement
  • Punctual and dedicated
  • Strong technical aptitude – you are able to quickly learn and implement new technologies
  • The ability to quickly assess a situation and create a sense of urgency for rapid resolutions
  • Affinity to med-tech product
  • An eye for detail, proactive and enjoy being involved in multiple tasks at the same time
  • Able to effectively communicate with all internal and external stakeholders from Sales, R&D and Quality Control
  • Technical support experience is not necessary – customer service experience is preferred

What we offer

As a workplace we offer:

  • Open, informal and international working environment
  • “Mindfuture” in Høje Tåstrup: Co-working space for entrepreneurs
  • An opportunity to actively help to grow the company you are working for
  • : 16-20 h/week
  • High level of responsibility
  • Indoor gym and changing rooms
  • State of the art meeting room facilities
  • Daily breakfast, healthy lunch prepared by our dedicated workspace’s chef, endless supply of tea and coffee and fresh organic fruit
  • Social events, occasional company outings and more

 

 

 

 

Please send your application and CV to the Head of Customer Care, Christina Förster at [email protected]. The start day is as soon as possible.

About Cortrium

Cortrium is a Danish med-tech company founded in Copenhagen in 2014. Cortrium develops state of the art medical devices that are designed to detect heart diseases. The company offers innovative and user-friendly solutions that are compatible with both stand-alone and AI-enabled cloud-based analysis software.

 

Cortrium’s first recording device, the Cortrium C3 Holter Monitor, makes cardiac arrhythmia screening easy, fast and convenient for both physician and patient. We at Cortrium are convinced that the C3 Holter Monitor will significantly advance the digitalization of the healthcare system and simplify everyday practices. With our profound medical expertise and in-depth technical knowledge, we can develop products that fit today’s healthcare market and will shape the healthcare market of tomorrow – for the benefit of doctors and patients alike.

 

Currently, Cortrium is expanding internationally – Germany is its main market at the moment. Therefore, the company opened up a German branch office in Berlin in 2018. The Customer Care team operates out of the office in Høje Tåstrup.