Payments

Accessing the Stripe Customer Portal

Open customer portal

Log in to your customer portal via this link 

Login process

Enter your email address and click on ‘Send’

Check mailbox

Find this email in your mailbox (check for spam!) and click on ‘Log in’

Customer portal

Here you can:

  • view previous invoices
  • change your method of payment
  • change your billing address

Add / update SEPA

Here you can:

  • Add a new SEPA
  • Update SEPA email

Add / update card information

Here you can:

  • Add a credit / debit card

How to pay with credit card in Stripe from first invoice

Pay this invoice

Pay your invoice conveniently by clicking on ‘Pay this invoice’

Show invoice details

View your invoice details before payment by clicking on the arrow, another window will open

Invoice details

These reflect the enclosed invoice and provide an initial overview

 

Your invoice amounts will be debited regularly from now on with the confirmation

Subscribe with obligation to pay

Select card, enter your credit card details and click on ‘Subscribe with payment’

Download receipt and invoice

Download your receipt and invoice and save them

Setting Up SEPA Direct Debit in Stripe from first invoice

Pay this invoice

Pay your invoice conveniently by clicking on ‘Pay this invoice’

Show invoice details

View your invoice details before payment by clicking on the arrow, another window will open

Setting up SEPA direct debit

Select SEPA Direct Debit , enter your IBAN and billing address

Assign SEPA mandate and subscribe with obligation to pay

Read the conditions and confirm your SEPA direct debit mandate by clicking on ‘Subscribe with obligation to pay’

Your invoice amounts will be debited regularly from now on with the confirmation

Confirmation and download invoice

Your payment is now confirmed, and you can download your invoice. Please keep it in a safe place!