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FAQ

Do you need help? Find answers in our FAQ right here.

Onboarding

Customer Care can help you best through remote control – either TeamViewer or Any Desk. You can download those programmes here.

Apex

This can be found under Customer Care or follow this link.

You can always contact Customer Care on this link to schedule a training session or get tips and tricks.

C3w

The C3w has a recording capacity of up to 14 days on a fully charged battery.

You can edit and personalise the report and e.g., add recommendations for medication and/ or other personal comments.

Always contact Customer Care on this link, before returning any defective device.

The C3w is now waterproof. If you have a C3+ device please contact Customer Care on this link. 

After the 2-year warranty expired, Cortrium will provide technical and general service for up to 3 years.

You can use alcohol swabs / cotton fleece (normal practice supplies, 70% isopropyl alcohol, e.g. ALKOTIP to clean the C3w

Reports

Included in the Cortrium ECG Solution are free minor SW upgrades, personal customer care, and no fees on our service, so remember to check if other providers include this as well.

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